Refund & Return Policy
Thank you for shopping with Retrowave We strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our return and refund policy below.
1. Return Eligibility
We accept returns under the following conditions:
The product is damaged during delivery
The product received is incorrect
The product packaging is tampered or defective
To be eligible for a return:
The request must be made within 48 hours of delivery
The product must be unused and in original packaging
Unboxing video or clear images must be provided as proof
We reserve the right to reject return requests that do not meet these conditions
2. Non-Returnable Items
For hygiene and safety reasons, we do not accept returns for:
Opened or used products
Products purchased during special offers or clearance sales
Customized or special order items
3. Refund Process
Once your return request is approved:
The product will be inspected
If approved, refund will be Credited within 5–7 business days
Refund will be issued to the original payment method
Please note:
Shipping charges (if any) are non-refundable
COD handling charges are non-refundable
4. Replacement Policy
We offer exchanges for:
A replacement may be offered instead of refund
Replacement will be shipped after verification
- We have 7 day replacement and exchange policy; if the replacement and exchange is accepted, the product will be delivered within 5 days
5. Order Cancellation
Orders can be cancelled before shipment
Once the product is shipped, cancellation is not allowed
If cancelled before dispatch, full refund will be processed
6. Refund Delays
If you haven’t received your refund:
Check your bank account
Contact your payment provider
Wait for processing time
If issue persists, contact us at:
Email: suport@retrove.co.in
7. Contact Us
For any shipping-related queries, contact us at:
Email: support@retrowave.co.in
Call :+91 7791832222
Address: Opp. Ganesh Mandir Main Choraya Madanganj Kishangarh Ajmer(305801)